Refunds & Cancellation Policy – Melbourne Tile Tech

At Melbourne Tile Tech, we are committed to providing high-quality tile and stone restoration services. Please read our policy below:

Cancellations

• If you need to cancel or reschedule your booking, please notify us at least 24 hours in advance.

• Same-day cancellations may incur a small call-out fee to cover travel and preparation costs.

Refunds

• For prepaid services, refunds will be provided if the service is cancelled at least 24 hours before the scheduled appointment.

• If a service has already been completed, refunds are not applicable, but we will work with you to resolve any concerns.

Service Guarantee

• Customer satisfaction is our priority. If you are not satisfied with the service provided, please contact us within 48 hours, and we will assess and provide a solution, which may include re-service at no additional cost.

For all refund or cancellation requests, please contact us:

📧 info@melbournetiletech.com.au

📞 0404590518